1. Coloplast Care is not just for new patients
Coloplast Care offers support for ostomates and intermittent catheter users at any stage of their journey. If you are new to using ostomy appliances or intermittent catheters, Coloplast Care can help you find the right product, help you to access your products and offer tips on hygiene and establishing healthy routines. If you are more experienced, perhaps you would like to explore getting back to an exercise routine, taking an overseas trip or are worried about intimacy.
2. Coloplast Care Advisors talk to thousands of Canadian users each year
Coloplast Care Advisors talk to thousands of Canadian users each year and because of this, they have a wealth of knowledge on Coloplast products. The Care Advisor can help you explore new products (they can even send you free samples to try), while also helping you troubleshoot any issues that you may be experiencing with your current products. They have lots of tips learned from their experience with other Canadian users.
3. Coloplast Care Advisors talk about more than products
Coloplast Care Advisors take questions on all topics including travelling, returning to work, maintaining healthy routines in social situations, intimacy and diet and nutrition advice. Whatever your question, Coloplast Care Advisors are here to help providing you with tips and real-life examples of how to get back to doing the things you love.
4. Coloplast Care Advisors can help you navigate coverage options
Coloplast Care Advisors are well-versed in different sources of reimbursement for our ostomy and continence products. Care Advisors have helped other Canadian patients access federal, provincial and private reimbursement. Coloplast Canada has also created the Letter of Recommendation, which can be completed by your healthcare provider, to provide a rationale as to why you need specific products and the frequency.
5. Coloplast Care is also online (website, email)
Did you know that Coloplast Care has a dedicated website full of nurse-validated articles about life as an ostomate or catheter user? Covering everything from the basics to lifestyle and getting back to the things you love, the Coloplast Care website is a resource at your fingertips 24/7. The website also contains inspirational user stories from other Canadian ostomates and catheter users!
6. Coloplast Care offers online self-assessment tools for free
The Ostomy Check is your way of checking for some of the common issues associated with your stoma, your products and the surrounding skin. If an issue is detected, a Coloplast Care advisor will be in touch to help you. They will be able to assist with helpful information and provide samples if a product solution is appropriate. They will also let you know if you should follow up with your NSWOC or healthcare provider.
The Continence Check is a free online self-assessment tool that helps you check for some of the common issues associated with catheterization. The Continence Check only takes a few minutes to complete, and any answers that may indicate an issue will trigger a follow up call from a Coloplast Care Advisor. The Care Advisor can help you troubleshoot any change in your routine and will direct you follow up with your healthcare provider for any issues that need clinical guidance.
7. Coloplast Care has many free resources for you to access.
Our Coloplast Care program also offers many different free resources including travel cards that can assist you when you travel, contacts in other countries to ensure you can access support worldwide and various tools to assist. Reach out to the team through our toll free number 1-866-293-6349 or through our website.